Frequently Asked Questions

Browse our curated collection, select your desired items, add them to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete the purchase.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at support@padmascollections.com or call our customer service. Once the order enters processing, modifications may not be possible.

Yes! We offer complimentary premium gift wrapping for all orders. Simply select the gift wrapping option during checkout and add a personalized message.

Our jewelry features high-quality gold plating and gold-tone finishes, not solid gold. This allows us to offer you beautiful, luxurious designs at accessible prices. All products are clearly labeled with their material composition.

We use premium materials including gold-plated brass, stainless steel with gold tone finish, and high-quality alloys. Each product description includes detailed material information to help you make an informed choice.

To maintain the beautiful finish: avoid contact with water, perfumes, and chemicals; store in a dry place; clean gently with a soft cloth; remove before sleeping or exercising. Proper care will extend the life of your jewelry significantly.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets. All transactions are secured with industry-standard encryption.

Absolutely. We use SSL encryption and comply with PCI DSS standards to ensure your payment information is completely secure. We never store your complete card details on our servers.

Yes, COD is available for orders under ₹5,000 in select locations. A small COD handling fee may apply. The option will appear at checkout if available for your delivery address.

Standard shipping takes 5-7 business days across India. Express shipping (2-3 business days) is available for an additional fee. International shipping takes 10-15 business days depending on the destination.

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. You can check availability and costs during checkout by entering your shipping address.

Once your order ships, you'll receive a tracking number via email and SMS. You can also track your order anytime by logging into your account and visiting the Order History page.

All shipments are insured. If your package is lost or arrives damaged, please contact us within 48 hours with photos. We'll arrange a replacement or full refund immediately.

We offer a 7-day return policy from the date of delivery. Items must be unused, in original packaging with all tags attached. Custom or personalized items cannot be returned unless defective.

Log into your account, go to Order History, select the item you wish to return, and click 'Request Return'. Our team will review and provide return instructions within 24 hours.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Yes! If you'd like a different size, color, or style, you can request an exchange instead of a return. Exchange shipping is free for orders over ₹999.

Email us at support@padmascollections.com, call our helpline at 1800-123-4567 (Mon-Sat, 9 AM - 6 PM), or use the live chat feature on our website. We typically respond within 24 hours.

Currently, we operate exclusively online to offer you the best prices. However, this allows us to serve customers across India and internationally with our full collection.

Click 'Sign Up' in the header, provide your email and create a password. You can also sign up using Google or Facebook for faster checkout and to track your orders easily.